Mystery Shopping helps our clients to measure the performance of the quality of service, see the situation in the facilities from the eye of their customer, reduce employee turnover and improve sales results.
Customer behaviour research is one of the key elements for our clients’ decision making. As Edward Deming said, "Without data, you're just another person with an opinion."
PERFECT SERVICE PROGRAM
Motivational PSP is based on the mystery shopping results. According to our clients' salespeople, PSP is the first fair motivation program that focuses on the essence.
INSTORE AND PRICE AUDIT
Providing examination of client's and competitor's prices and discounts in the field, as well as control of the client's retail store quality.
NET PROMOTER SCORE
Customer loyalty is correlated with the sale increase-decrease in the upcoming period. NPS is a leading tool for measuring loyalty.
NET HAPPINESS SCORE
The happiness level of a salesperson at work is connected with customer loyalty. NHS is a tool for measuring happiness of employees in sales and an HR program evaluation.
Our clients, fieldwork and AdHoc projects in Serbia and Southeast Europe
Lukoil, NIS Gazprom, AVIA, Mol, Petrol Ofisi, OMV
MPC Holding, Navigator, Ušće Shopping Center, Immo Center, Novi Mercator
DexyCo, Doming, Roma Company, Djak Sport, Dubravica
Grocery and Pharmacy
Lilly Drogerie, Novartis, NIVEA
Finance and Insurance
Porsche Leasing, Uniqa, EBRD and Tilburg University, MFB
LC Waikiki, Galileo, Springfield, Cortefiel, Woman Secret
Volkswagen, Audi, Seat
Gomex, Metro CC, Univerexport
Comtrade distribution, Win-Win, Huawei
Intercontinetal Slovenija, Dufry Srbija, Maistra Hoteli Hrvatska
Albo, AHK, Rio Tinto, Koumakis, Tarket, Philip Moris, Ebart