Net Happiness Score (NHS), ie. the employee happiness/satisfaction index has experienced great popularity among leading brands in Europe and North America.
Those companies in Serbia that implement the Net Promoter Score (NPS) in the correct way know how much this tool helps in monitoring the level of consumer satisfaction and loyalty, as well as segmentation, communication with target groups and predicting the increase/decrease in income in the next few months.
We wrote earlier about the correlation between NPS and NHS . What we wanted to draw attention to is that NHS is a great tool for measuring the success of human resources programs and detecting problems most among vendors.
Although training and education in the field of sales skills, communication and the like are very important, the problems faced by sales are sometimes not of that nature, but quite ordinary – (inter)personal. The NHS, and especially when it is implemented with the complete mystery shopping method, detects such phenomena.