CASE STUDY: ENHANCING CUSTOMER EXPERIENCE THROUGH MYSTERY SHOPPING
Together with our client, we used research insights to identify one of the key drivers of silent customer churn: inadequate or unwanted in-store experiences.
The client had developed a strong promotional campaign, but mystery shopping revealed a critical gap—only 19% of frontline staff were actually offering the promotion to customers.
Following targeted actions and continuous real-world monitoring, we jointly raised that number to 45%, and sales skyrocketed.
People in Online data base in Serbia and SEE region.
Mystery shoppers and interviewer.
Software
Mystery Shopping PRO software tailored to the Serbian and SEE markets.
Training
Our goal isn’t just reporting — it’s driving better results, higher sales, and stronger customer loyalty.
RESEARCH PACKS
Experience pack
It enhances customer loyalty, reduces turnover, and boosts sales based on realistic metrics.
Essential pack
Essential about Customers, Market Shares, brand image through Qulay-Quant metods. Your first pro research.
Mystery shopping starter pack
You are thinking about Mystery shopping? Professional approach is crucial for the success.
Microlocation scan
When is it necessary to open a new sales location? When someone’s been in a problem for a while that is complicated to identify.
Ad. PreTest pack
For clients who want confirmation from their customers before they make a decision to invest in a campaign or the cover face.
Retail center pack
For clients who are building and/or are managing the malls and retail parks. Customers vs. tenants vs. investors
LETS TALK ABOUT CONSUMER EXPERIENCE METRICS AND MARKET RESEARCH STUDIES FOR YOU
Sign up for a free 30-minute consultation.
It’s an honor…
FORTUNE 500
WE HAVE WORKED FOR COMPANIES FROM FORTUNE 500 BOTH DIRECTLY AND INDIRECTLY.
References and CapacityMSPA
MSPA IS A SUPREME ASSOCIATION FOR MYSTERY SHOPPING. GO THROUGH OUR TRAINING COURSE AND YOU WILL GET THE MSPA CERTIFICATE
FON
STRATEGIC COOPERATION WITH THE FACULTY OF ORGANISATIONAL SCIENCES OF THE UNIVERSITY IN BELGRADE.
Our Brand Ambassadors: Satisfied clients and trusted partners.
Dedicated and professional, they are not burdened with unnecessary things.
Goran Kovacevic
Founder and co-owner of Gomex
Easy cooperation and understanding of the market. Complex things are simply explained.
Kristijan Popovic
GM Wolt Market Serbia
Miljan (Intelligence GM) is extremely dedicated, conscientious and detailed in his work. My warm recommendation.
Professor Doctor Vesna Damnjanovic
Professor at FON
They’ve done a top level complex research of customers for NIS. Recommendation.
Daria Vorobyeva
Head of Marketing NIS Gazprom
Professional and easy. We hired them for mystery shopping and we’ve gotten more than that. I highly recommend it.
Milan Sakotic
CFO Ewe Comp
Quick and easy cooperation. Your reports mean a lot. They save a lot of time, money, and stress.
Igor Armus
Director DAS, Lukoil Srbija
Professionals. I have only words of praise for cooperation, and the knowledge is at the highest level.
Miroslav Pilic
Director ZBet / AdmiraL Bet
It is a challenge to combine traditional and modern research techniques, but for them – it is not. They are awesome! Recommendation!
Kosta Andric
Co-founder and GM ICTHub
Све похвале. Дали су велики допринос у развоју mystery shoppinga у овом делу Европе. Изузетна стручност.
Бернарда Блажек
GM NR Europe/Board Director MSPA
