FROM RESEARCH TO EXCELLENCE: MORE THAN 10 YEARS
We are not the first market research company in Serbia, but we are the First to publish national and representative research online in Serbia; the First Serbian company with the right to vote with corporative membership in ESOMAR; First in Serbia to organize a professional event that was dedicated to Consumer Experience (CX) professional metric system.
people in Online data base in Serbia and SEE region
Mystery shoppers and interviewer
success in all of the CX assessment
rating of our clients for the work as Mystery shoppers
RESEARCH PACKS
Experience pack
It enhances customer loyalty, reduces turnover, and boosts sales based on realistic metrics.
Essential pack
Essential about Customers, Market Shares, brand image through Qulay-Quant metods. Your first pro research.
Mystery shopping starter pack
You are thinking about Mystery shopping? Professional approach is crucial for the success.
Microlocation scan
When is it necessary to open a new sales location? When someone’s been in a problem for a while that is complicated to identify.
Design research pack
For clients who want confirmation from their customers before they make a decision to invest in a campaign or the cover face.
Retail center pack
For clients who are building and/or are managing the malls and retail parks. Customers vs. tenants vs. investors
LETS TALK ABOUT CONSUMER EXPERIENCE METRICS AND MARKET RESEARCH STUDIES FOR YOU
Sign up for a free 30-minute consultation.
It’s an honor…
FORTUNE 500
We have worked for companies from Fortune 500 both directly and indirectly.
References and CapacityMSPA
MSPA is a supreme association for mystery shopping. Go through our training course and you will get the MSPA certificate
FON
Strategic cooperation with the Faculty of Organisational Sciences of the University in Belgrade.
Testimonials
Dedicated and professional, they are not burdened with unnecessary things.
Goran Kovacevic
Founder and co-owner of Gomex
Easy cooperation and understanding of the market. Complex things are simply explained.
Kristijan Popovic
GM Wolt Market Serbia
Miljan (Intelligence GM) is extremely dedicated, conscientious and detailed in his work. My warm recommendation.
Professor Doctor Vesna Damnjanovic
Professor at FON
They’ve done a top level complex research of customers for NIS. Recommendation.
Daria Vorobyeva
Head of Marketing NIS Gazprom
Professional and easy. We hired them for mystery shopping and we’ve gotten more than that. I highly recommend it.
Milan Sakotic
CFO Ewe Comp
Quick and easy cooperation. Your reports mean a lot. They save a lot of time, money, and stress.
Igor Armus
Director DAS, Lukoil Srbija
Professionals. I have only words of praise for cooperation, and the knowledge is at the highest level.
Miroslav Pilic
Director ZBet / AdmiraL Bet
It is a challenge to combine traditional and modern research techniques, but for them – it is not. They are awesome! Recommendation!
Kosta Andric
Co-founder and GM ICTHub
Све похвале. Дали су велики допринос у развоју mystery shoppinga у овом делу Европе. Изузетна стручност.
Бернарда Блажек
GM NR Europe/Board Director MSPA
