Experience Pack
The secret of a successful sale is – selling again!
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Almost anyone can sell something once, but only those who know their customers well can sell multiple times. We convert customer experience into metrics and send our client a realistic picture – immediately. From metrics, we create tools to improve sales and reduce employee turnover.
Who is this package intended for? If you have a large number of retail shops or a big online shop, we created this for you based on the experience of Serbian and international companies from the retail sector.
REAL FIELDWORK PHOTO/VIDEO
EASY ROI MESUREMENT
LIVE TRACKING
REPORT FOR ALL OBJECTS
RESULTS IMPROVEMENT
E-SHOPS AND E-COMMERCE
WHAT YOU GET WITH THIS PACKAGE:
- Real Customer experiences and performance measurement of service quality;
- Creation of educational and training materials on a monthly basis;
- Information system for middle management and for every location, available 24/7;
- Implementation and development of a motivational program for sales employees based on customer experience;
- Package of employee attitude and experience analysis;
- Package for monitoring and benchmarking against competitors;
- Package for measuring customer perception and brand image.
MORE
Our Experience Plus package has a unique tool that realistically boosts results – carefully, but effectively and efficiently. Communication with middle management, store managers, and sales employees yields extraordinary results for our clients, as long as it is based on real and easily proven information from the field.
- Sales increase
- Customer loyalty increase
- Employee turnover reduction