MS Day PRO No5 was held on May 19, 2019 in Belgrade with over 40 registered participants from 12 cities and towns from all over the country. The event is intended for the advancement of mystery shoppers and has multiple benefits for them.
Also, this type of event serves to develop the method, both the work process and the quality that our clients receive.
See the results of the survey after the seminar:
Also, the participants left us wonderful comments: Open communication, positive attitude of the lecturer-manager, everything was right on time, nicely organized, it didn’t last too long but just enough to cover the theory and through various situations, scenario and questionnaire to better understand what we didn’t understand before and to learn something new from the experiences of more experienced colleagues. A wonderful and positive atmosphere. Wonderful service, too.
“We are extremely happy that our employees are satisfied and that they give us the highest marks. We are, after all, a specific company that has over 3,000 customers and not a single retail outlet. That must be nurtured.” said director general Miljan Premović after the seminar.
And we convey to you a special comment from our mystery customer: “This is how I would like to present my observations about the given seminar. Without going into how much dedication and knowledge you went into the project itself, the seminar was simply resolved – you were delighted. The choice of ambience, the welcome, the positive atmosphere created the condition of expecting something beautiful and, as always, very instructive.
The way you set up the program, the choice of topics, the conversation with which you address everyone and everyone in particular. Representation security. Complementing each other. Concrete, understandable terms. Unforced, carefully dosed education on topics and tasks in which we “get stuck”. Workshops to share experiences, see differences and expand horizons. A subtle dose of humor, seriousness of teaching, and more. And if someone could take a nap – he wouldn’t. He would like to listen, to learn… After each of your seminars, I think of a high standard, this is how it should be, that’s it, there’s no further… and then this… Top!”