After the lifting of the state of emergency on May 6, 2020, retail outlets are expected to reopen.
We want to share with companies a reminder of what is important, especially at the beginning.
- It will mean attention to customers. The pressure on sales employees due to changing procedures can sometimes be counterproductive, and their attention can be focused on form rather than substance. Don’t lose sight: THE FOCUS IS ON THE CUSTOMER!
- In the coming period, customers will have different questions than before. The response given by your sellers will sometimes be interpreted as an official response from the company. PREPARE EMPLOYEES FOR ANSWERS TO DIFFICULT QUESTIONS!
- It is necessary and necessary to observe the measures strictly prescribed by the state. Some of the companies have tightened these measures. Of course, the health and safety of employees and customers are in the first place, but measures that are not clear to employees and customers can cause a counter-effect. Approach very cautiously and PREPARE THE FACILITIES IN ACCORDANCE WITH THE NEW SITUATION.
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