{"id":13185,"date":"2025-07-14T10:12:58","date_gmt":"2025-07-14T08:12:58","guid":{"rendered":"https:\/\/intelligence.rs\/silent-churn-or-the-silent-departure-of-customers-miljan-premovic-writes-for-forbes\/"},"modified":"2025-07-14T10:12:58","modified_gmt":"2025-07-14T08:12:58","slug":"silent-churn-or-the-silent-departure-of-customers-miljan-premovic-writes-for-forbes","status":"publish","type":"post","link":"https:\/\/intelligence.rs\/en\/silent-churn-or-the-silent-departure-of-customers-miljan-premovic-writes-for-forbes\/","title":{"rendered":"Silent churn or the silent departure of customers; Miljan Premovi\u0107 writes for Forbes"},"content":{"rendered":"<p>In modern business, the biggest risk is often not accompanied by noise and shouting \u2013 it is quiet and almost imperceptible. \u201cSilent churn\u201d or silent churn refers to a situation when customers leave a seller without any warning, complaint or feedback. The losses that companies record due to this phenomenon are measured in billions, and it is the most dangerous precisely because many do not notice it in time. In an article published by Forbes Serbia, our founder Miljan Premovi\u0107 analyzes the causes, consequences and specific solutions for preventing silent churn.   <\/p>\n<p>Read the full article and learn how behavioral metrics and proactive analytics can turn the tide of your business.<\/p>\n<p><a href=\"https:\/\/forbes.n1info.rs\/novac\/kako-kompanije-gube-najvrednije-korisnike-bez-ijedne-reci\/\" target=\"_blank\" rel=\"noopener\">Link to article<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In modern business, the biggest risk is often not accompanied by noise and shouting \u2013 it is quiet and almost imperceptible. \u201cSilent churn\u201d or silent churn refers to a situation when customers leave a seller without any warning, complaint or feedback. The losses that companies record due to this phenomenon are measured in billions, and<\/p>\n","protected":false},"author":6,"featured_media":12477,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[211],"tags":[],"class_list":["post-13185","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-market-news-intelligence"],"_links":{"self":[{"href":"https:\/\/intelligence.rs\/en\/wp-json\/wp\/v2\/posts\/13185","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/intelligence.rs\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/intelligence.rs\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/intelligence.rs\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/intelligence.rs\/en\/wp-json\/wp\/v2\/comments?post=13185"}],"version-history":[{"count":0,"href":"https:\/\/intelligence.rs\/en\/wp-json\/wp\/v2\/posts\/13185\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/intelligence.rs\/en\/wp-json\/wp\/v2\/media\/12477"}],"wp:attachment":[{"href":"https:\/\/intelligence.rs\/en\/wp-json\/wp\/v2\/media?parent=13185"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/intelligence.rs\/en\/wp-json\/wp\/v2\/categories?post=13185"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/intelligence.rs\/en\/wp-json\/wp\/v2\/tags?post=13185"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}